Terms and Conditions of Use

Purchase Rules

To order and purchase items listed in the catalog, you must be registered on our website. You can register via the following link: Create a new account. Purchases on this e-shop are only allowed for adults. Any order placed by minors will not be accepted unless directly coordinated with a legal guardian. Sales to the city of Foggia and its Province are excluded. For such cases, please contact us before placing an order.

By registering on the website, the customer accepts all the rules outlined here.

How to Place an Order

To place an order, simply add the desired product(s) to the shopping cart. Once this operation is complete, proceed to checkout by clicking the "Purchase" button to confirm your order. In the subsequent pages, enter the shipping address (if different from the registration address), select your preferred payment method, and continue. On the final page, you can print an order receipt; additionally, you will receive an email summarizing your order details. Upon receipt or verification of payment, you will receive an order update email, and the status will be updated to "Processing." This means our warehouse has been instructed to prepare the goods for shipment. Once the items are shipped, you will receive another email marking the order as "Sent," which will include the shipment tracking number. This allows you to monitor the shipment's status on the GLS courier's website.

The items listed online are all available in our warehouse, unless marked as "arriving soon." These are products that are normally in stock but are temporarily out of supply. Orders for such items may delay the shipping and delivery process due to unpredictable factors. If you are interested in such products, please contact us before making a purchase to get an estimated delivery date.

Prices

The prices listed on our website are inclusive of VAT. The only additional costs are shipping fees, calculated directly in the shopping cart, and optional shipping insurance, which must be arranged prior to payment.

Prices and offers published are valid exclusively for online sales.

Payments

The payment method for orders can be chosen during the purchase process via the following options available in our shopping cart:

PayPal
PayPal allows anyone with an email address to send and receive online payments easily, quickly, and securely. By creating a PayPal account, you only need to enter your credit or prepaid card information once, and you can confidently make online purchases without re-entering card details for every transaction. Importantly, all credit card and prepaid card data are exclusively managed by PayPal to authorize online payments. Therefore, our company, Positive Studio, does not have access to card information but only manages buyer data necessary for order delivery, including name, surname, phone number, and address. PayPal securely protects your data, encrypting it with VeriSign Identity Protection technology and SSL3 protocol at 128 bits, monitoring transactions 24/7, and notifying you via email of any activity on your PayPal account. Orders made with this payment method are processed within 24-48 hours.

Credit Cards
Payments via the PayPal secure circuit do not require registration with PayPal. Your credit card details will only be temporarily stored for the purpose of completing the transaction.

Bank Transfer
A classic method for online purchases, convenient for those who can manage their bank accounts online. Our bank details, required to make the payment, will be provided at the end of the purchase process in the order confirmation email. Orders made with this payment method will be processed upon receipt of payment, which may take 3 to 8 business days from the date of the transfer.

Cash on Delivery
The cash-on-delivery service allows you to pay directly upon delivery. This method ensures maximum security, as the amount will be settled only when you receive your order. Available only for domestic shipments.

Payments are made in cash to the courier upon delivery of the package (checks are not accepted) for purchases under €2,000. The service cost is €5.90. Checks are not accepted.

Klarna
Klarna offers various flexible payment options: you can choose to pay immediately, in three interest-free monthly installments, or defer payment up to 30 days. A reliable and intuitive system, perfect for those seeking flexibility in their purchases.

Scalapay
With Scalapay, you can split the payment for your order into three interest-free monthly installments. A convenient and flexible solution for managing your purchases. The first payment is made at the time of order, while the subsequent two payments are automatically charged each month.

For any other payment methods not listed above, please contact us before making a purchase.

The customer has a maximum of seven days to complete the payment after placing the order. Failure to comply with this deadline will result in the cancellation of the order.

The customer must send a copy of the payment receipt via email (info@buranalab.com).

Shipments are made via GLS express courier within a maximum of five days from the date payment is received. Refer to the Shipping page for more information.

Right of Withdrawal

Notice pursuant to Legislative Decree No. 185/99 and subsequent amendments.
Purchases made on our website, like all remote purchases via phone or correspondence, as they occur outside commercial premises, are protected by Legislative Decree No. 185 of May 22, 1999. This decree grants consumers the right to withdraw from the purchase agreement. Consumers can exercise this right within 14 business days of receiving the goods. This right allows the return of purchased items to the supplier without penalties and without specifying the reason, resulting in a refund of the purchase price.

Exclusions: the right of withdrawal applies to natural persons acting for purposes unrelated to their professional activity. Therefore, it does not apply to purchases made by resellers or companies. Furthermore, the right of withdrawal does not apply to the following categories of products:

a) Audiovisual products or sealed computer software that has been opened by the consumer.
b) Newspapers, periodicals, magazines, and prints of any kind.
c) Goods made to measure or customized.
d) Products and accessories that may come into contact with intimate parts or bodily fluids (e.g., saliva, mouth).
e) Products whose original packaging has been lost, tampered with, or damaged.
f) Products on special offer.
g) Perishable or easily deteriorated goods.

How to Exercise the Right of Withdrawal: the right of withdrawal must be exercised by sending, within 10 business days of receiving the goods, a written communication via registered letter with acknowledgment of receipt to the following address:

Positive Studio di Mangione Marco
Corso Roma 179
71121 Foggia (FG)
ITALY

The communication must also be sent via email to info@buranalab.com within the same timeframe, provided it is confirmed by registered letter with acknowledgment of receipt within 48 hours. This communication must include the codes, brand, and model of the products to be returned, as well as details on how the refund should be processed (Bank Transfer or PayPal) and any bank account information. Products being returned must be sent by the consumer, in substantially intact condition, with original packaging and accessories, to the same address used for the registered letter, along with the purchase receipt or invoice received with the goods.

Once the goods are received and their integrity verified, we will refund the customer for the cost of the returned products within 15 to 30 days. Shipping costs and payment transaction fees will always remain the customer’s responsibility. For payments made via PayPal, refunds will be processed exclusively through PayPal. Other refund methods will not be accepted to ensure maximum customer protection and avoid disputes through PayPal.

Additional Information and Contacts

For any other information or questions, please use the form on the Contact Us page.

For any disputes, the competent court is in Foggia, Italy.