Terms and conditions of use
How to place orders
The items present online are all available at our warehouse, except where the word "incoming" is displayed, these are products normally present at our headquarters, but momentarily sold out. Orders for this type of product lengthens the shipping and receipt times of the goods according to factors that are not always computable. So if you are interested in such products, contact us before making the purchase, to have a prediction on the delivery date.
One of the classic payment methods for online purchases, now also convenient for all those who manage directly online their bank accounts. Our bank details, which are required to make the payment, will be provided to you at the end of the purchase process in the order summary email. Orders placed with this payment method are handled on receipt of payment, and then from 3 to 8 business days from the date the transfer was made.
If you have any other modes that are not listed above, please contact us before each purchase.
The customer has a maximum time of seven days to make the payment after the order, the non-compliance of these terms will lead to the cancellation of the order itself.
The customer must send a copy of the payment receipt by email (email@example.com).
Shipments take place, by express courier GLS, in the maximum time of five days from the date of receipt of the payment. Please refer to the Shipping page for more information.
Right of withdrawal
Disclosure under D.Lgs. n.185/99 and subsequent variations.
Purchases made on our website, like all remote purchases by telephone or correspondence, as they take place outside of commercial premises, are protected by D.Lgs No.185 of 22 May 1999, which provides for the possibility of the consumer exercising the right of withdrawal. The consumer may exercise the right of withdrawal within a 14-day period of the receipt of the goods. This right is the right to return the purchased property to the supplier without any penalty and without specifying the reason, and the consequent refund of the purchase price.
The right of withdrawal applies to individuals acting for purposes not related to their professional activity. Purchases made by retailers and companies are therefore excluded from the right of withdrawal. The right to withdraw also does not apply to the following product categories:
(a) audiovisual or sealed computer software media opened by the consumer.
b) newspapers, periodicals, magazines and prints of any kind.
c) custom-made or custom-made goods.
d) products and accessories that may come to contact with intimate parts or bodily fluids (salt, mouth and/or the like).
(e) products whose original packaging has been lost, tampered with, or damaged.
(f) products on special offer.
(g) perishable or easily deteriorated products.
How to exercise the right of withdrawal:
The right of withdrawal is exercised by sending, within the 10 working days of receipt of the goods, a written notice by letter recommended with notice of receipt addressed to:
Course roma 179
71121 - Foggia
The communication must be sent, within the same time to the firstname.lastname@example.org, provided that it is confirmed by a recommended letter with a notice of receipt within the next 48 hours. This communication must contain the codes, brand, model of the products you intend to return, as well as information on how to refund the expense incurred (Transfer or Paypal) and any bank details. The products subject to rethinking must be returned by the consumer, in conditions of substantial integrity, with the original packaging and accessories supplied, to the same address used for the recommended by attaching the tax receipt or purchase invoice received with the goods.
Once the goods have been received and verified the integrity we will take, in a period of time that can vary from 15 to 30 days, to credit the customer with the cost of the returned products, withholding the amount of shipping and sending/receiving payment costs that will always remain at the customer's expense. For payments made with PayPal, you will be reimbursed only through the same PayPal, other reimbursement methods will not be accepted. This is to protect customers to the maximum and avoid disputes through the same company as PayPal.
Miscellaneous information and contacts.
For any other information or questions, you can use the form on the page: Contact Us
For each dispute, the competent forum is Foggia's.